Alienstech Managed IT Services
Ongoing responsibility for your technology: patching, monitoring, backup checks, vendor coordination and support, for a predictable monthly fee.
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IT consulting and managed services
Your outsourced IT department
Practical technology support for businesses in Northwest Louisiana and East Texas, from one consultant who knows your network because he built it.
Serving Northwest Louisiana and East Texas, remote support nationwide
Who this is for
Most small businesses do not need a help desk. They need one person who understands the whole picture, keeps it documented, and picks up the phone.
Alienstech provides IT consulting and managed technology services to small and medium sized businesses. Every client works directly with the owner, an experienced IT consultant who designs the network, implements it, documents it, and supports it afterward.
That arrangement suits companies of roughly five to a hundred and fifty people, where technology has grown faster than the in house expertise available to manage it. There is no queue, no script, and no rotating cast of technicians learning your setup from scratch each time something goes wrong.
What is different
An arrangement built around one person knowing your business
You get the same consultant
The person who answers the phone is the person who built your network and wrote the documentation for it.
Recommendations, not quotas
Nothing is sold to hit a number. If the honest answer is that your current equipment has three good years left, that is the answer you get.
Written down, not remembered
Every network, account, license and password is documented, kept current, and belongs to you.
Fixed before it breaks
Patching, backup checks and monitoring happen on a schedule, so most problems never reach your staff.
Services
Where most clients start
Every service is delivered by the same consultant, whether it is a one time project or ongoing support.
Microsoft 365
Migration, licensing, security settings and day to day administration for Microsoft 365, set up so it is actually protected.
Read moreNetwork Design and Administration
Wired networks designed to be understood, labeled and expanded, rather than added to until something stops working.
Read moreBusiness Wi-Fi
Wireless coverage planned around the building and the devices that use it, with a separate guest network that stays separate.
Read moreBackup and Disaster Recovery
Backups that are verified by restoring from them, with a written recovery plan and a realistic idea of how long recovery takes.
Read moreCybersecurity
Practical security for businesses without a security team, prioritized by what actually gets companies compromised.
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How we work
Six steps, always in this order
The first three happen before anything is recommended or quoted. That is what keeps the recommendations honest.
Discovery
A conversation about how the business runs, what already frustrates people, what is planned for the next couple of years, and where the pressure points are. No equipment is discussed at this stage.
Assessment
A look at what is actually installed: network, servers, workstations, firewall, Wi-Fi, backups, accounts, licenses and warranties. This step routinely turns up licenses nobody uses and a backup that has been failing quietly.
Documentation
The findings are written up properly. Diagrams, addressing, configurations, license counts, renewal dates and recovery steps. This becomes the reference point for every decision afterward, and it belongs to you.
Recommendations
A short list of what to do, in priority order, with the reasoning and the cost of each item. Anything urgent is marked as urgent. Anything that can wait a year is described as something that can wait a year.
Implementation
The work is scheduled around your business rather than the other way round, with changes made in a sequence that keeps disruption low. Cutovers happen out of hours where that makes sense.
Ongoing support
Patching, backup verification, monitoring, hardware lifecycle tracking and responsive help when something goes wrong. The documentation is updated as the environment changes, not once a year.
Industries
Familiar with how your industry actually runs
The technology is similar everywhere. The regulation, the tolerance for downtime and the software are not.
Medical and Dental Practices
Practices where the schedule cannot slip, the records system dictates everything, and privacy rules apply to every decision.
Read moreLaw Firms
Firms where documents are the business, confidentiality is a duty, and deadlines do not move for technical problems.
Read moreAccounting Firms
Firms with an extreme seasonal peak, sensitive client financial data, and software that dictates the hardware.
Read moreFinancial Services
Advisory and financial offices where regulators, custodians and clients all ask what your controls are.
Read moreConstruction
Contractors running an office, a yard and several job sites, where the connectivity is the hard part.
Read moreManufacturing
Plants where production equipment, office systems and old control machines all share a building and should not share a network.
Read moreChurches
Congregations balancing a public building, volunteer helpers, giving records and a weekly production schedule.
Read moreNonprofits
Organizations doing more than the budget suggests is possible, where donor data and grant reporting still have to be right.
Read moreProfessional Offices
Insurance, real estate, engineering, architecture and consulting offices that need technology to be dependable and unremarkable.
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Questions
The things people ask first
Pricing, contracts, response times and what switching providers involves are all covered in full on the questions page.
Who will I actually be dealing with?
The owner. The same consultant does the assessment, the design, the implementation and the support, so you are never explaining your setup to someone new. That is the whole point of the arrangement.
How big are the businesses you usually work with?
Most clients have between five and a hundred and fifty employees. Below that the work is often a single project rather than ongoing support. Above that, an organization usually needs staff on site every day, and that is a different arrangement than this one.
What areas do you cover?
On site work covers Northwest Louisiana and East Texas. Remote support covers clients anywhere in the United States. If your business is outside the region and most of your needs are remote, that generally works well.
Do you work with businesses that already have someone doing IT?
Yes, and it is common. Sometimes that means working alongside an internal person who handles day to day requests while the design, security and planning are handled here. Sometimes it means a second opinion on a specific decision.
What if I only need one project done?
That is fine. Assessments, office moves, server replacements and Microsoft 365 migrations are often one time engagements. There is no requirement to sign up for ongoing support afterward.
What happens on the first call?
Fifteen minutes of questions about how the business runs, what is frustrating right now, and what is planned. Nothing is sold on that call. If it is worth going further, the next step is an assessment.